Privacy Policy

1. Introduction

Territory Cybernetics ABN 47 668 066 582 ("we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website territorycybernetics.com or engage our services.

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Company name and position
• Project requirements and technical specifications
• Payment and billing information
• Communications between you and us
• Website usage data and analytics

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Collect Information

We collect personal information through:

• Contact forms and enquiry submissions on our website
• Email communications and phone conversations
• Service agreements and project consultations
• Website analytics and cookies
• Third-party platforms (LinkedIn, Google Analytics)
• Business networking events and referrals

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our cybernetic solutions and services
• Responding to enquiries and providing customer support
• Processing payments and managing billing
• Improving our website and services
• Sending relevant updates about our services (with your consent)
• Complying with legal obligations
• Protecting our business interests and preventing fraud

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for disclosure

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup systems
• Regular monitoring for security breaches

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Preference Cookies: Remember your settings and preferences

8. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our handling of your personal information

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it.

10. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer your information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy law.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to make a complaint, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.auor phone 1300 363 992.